Contact us
Have a question our FAQ hasn't answered? Send our support team a message directly and we'll get back to you personally. No phone tree, no chatbot.
A real person reads and replies to every message — usually within a few hours, any day of the week. There’s no ticket queue and no automated first reply, so the more detail you include (your device, what you were trying to do, and what happened instead), the faster we can actually help rather than asking follow-up questions first.
Other ways to reach us
Email us directly at support@rokustream.com, or message us on WhatsApp for the fastest reply — most WhatsApp conversations get a response within minutes during the day.
Looking for a quick answer?
Check our FAQ first. The most common questions about legality, reliability, refunds, and setup are answered there already. If your question is about getting a specific device working, our device compatibility guides and Installation Center cover setup steps for every supported platform, and Pricing has plan and screen-count details if that’s what brought you here.