Refund Policy: Our 7-Day Request Window

7-day refund request window

You may request a refund within 7 calendar days of your original purchase date, where a qualifying issue applies (see "Qualifying refund conditions" below). Submitting a request within this window does not automatically mean every purchase is refunded — each request is reviewed against the conditions in this policy.

Qualifying refund conditions

A refund may be approved where, for example:

• Your service was never activated or provisioned after payment.
• You were charged more than once for the same order (a duplicate charge).
• You were provisioned the wrong plan because of an error on our part.
• You're experiencing a material access problem that prevents normal use of the service, and our support team hasn't been able to resolve it after reasonable troubleshooting (see "Troubleshooting before a technical refund" below).
• A refund is otherwise required by applicable consumer protection law.

Situations that generally aren't refundable

Subject to applicable law, we generally don't provide refunds for:

• A change of mind after your service has been successfully activated and used.
• Not reviewing device or setup requirements before purchasing.
• Problems caused by your own internet connection or home Wi-Fi.
• An unsupported or misconfigured third-party player app on your end.
• Problems with your own device.
• A temporary interruption affecting an individual channel.
• Expected channel lineup or programming schedule changes.
• Being unable to watch one specific event, where we made no specific guarantee about that event.
• Credentials that were shared, abused, resold, or otherwise compromised by you.
• Violations of our Terms of Service.
• Requests submitted after the 7-day window described above.

Troubleshooting before a technical refund

If your refund request is based on a technical access problem, we may ask you to complete reasonable troubleshooting with our support team first — for example, checking your internet connection, confirming your credentials are entered correctly, or trying a supported player app setup — so we can confirm and try to resolve the issue before making a refund decision. This step is meant to actually fix your access where possible, not to create an unreasonable barrier to a refund you're otherwise owed.

How to request a refund

To request a refund, contact us through our Contact page (or the WhatsApp/email option you used at Checkout) within the request window, and include your order reference and a description of the issue. Our team will review your request against this policy and let you know the outcome.

Refund processing

Where a refund is approved, we return it using the appropriate method for how your order was actually paid. Because this website doesn't process card payments directly, refunds are coordinated the same way payment was — directly with you through your order's contact method. Processing times after approval may vary depending on the payment method and provider involved and are outside our direct control.

Renewing or purchasing again

Because plans are billed once per term rather than auto-renewing, choosing to continue after a plan ends means making a new purchase, not canceling an automatic charge. Each new purchase is its own transaction and has its own 7-day refund-request window under this policy.

Chargebacks

If you're experiencing a genuine service or refund problem, please contact our support team first — most issues can be resolved faster that way than through a card-network dispute. Nothing in this policy asks you to give up any legal right to dispute a charge with your payment provider. That said, a chargeback submitted in place of, or despite, a good-faith resolution already offered, or one we determine is fraudulent or abusive, may result in suspension of your access.

Your rights under applicable law

Nothing in this Refund Policy limits or excludes any right you have under applicable consumer protection law that cannot legally be limited or excluded — where a legal requirement is more generous to you than this policy, the legal requirement applies.

Contact

Refund requests and questions about this policy can be sent through our Contact page.